General terms and conditions of sale
PREAMBULE
The present conditions are concluded between, on the one hand, the company DRNMODE, whose trade name is EMILE ET IDA, hereinafter referred to as EMILE ET IDA and, on the other hand, the persons wishing to make a purchase via the website of EMILE ET IDA (www.emileetida.com), hereinafter referred to as "the user". These conditions concern exclusively natural persons who are not merchants. Any order requires and implies the irrevocable acceptance of the GTC of EMILE ET IDA. The parties agree that their relations will be governed exclusively by the present contract, to the exclusion of any condition previously available on the Site. If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France. By ordering an item on the Site, the Customer declares and acknowledges that he/she has read, understood and accepted these general terms and conditions of sale.
The GTC are subject to change, the GTC applicable to each sale being those in force on the site www.emileetida.com on the date of registration of the order by the Internet user.
Customer : Refers to the Internet user who contracts online with EMILE ET IDA on a personal and non-professional basis in order to purchase one or more products marketed online by EMILE ET IDA on the Site.
EMILE ET IDA : Refers to the company DRNMODE exercising the EMILE ET IDA brand - share capital €61,000 - head office 10 rue des Jeuneurs 75002 Paris France - identification number RCS Versailles 503 090 508 - VAT number FR 36503090508 - represented by its manager Delphine Papiernik, which publishes the distance selling service (the "Service") offered on the Site.
General terms and conditions of sale : Refers to the present conditions of access to the Site and the conditions of the Service offered online by EMILE ET IDA. The GTC are permanently accessible online on the Site and on the Customer's Account.
Service : Refers to the distance selling service offered online by EMILE ET IDA on the Site and reserved for consumer Internet users, acting in an individual and non-professional capacity.
Visitors : Refers to the natural person who visits the Site and who is not a Customer. As a Visitor, you undertake not to reproduce any of the elements of the Site. Any contrary use of all or part of the Site or of any of its elements would constitute an infringement likely to lead to civil and/or criminal proceedings against you, in accordance with articles L.335-2, L.335-3 and L.343-1.
1. OBJECT
The present conditions aim to define the terms of sale between EMILE ET IDA and the user, from the order to the services, through the payment and the delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.
2. ORDER
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.
EMILE ET IDA undertakes to honour the orders received on the Website only within the limits of available stocks of products. If the product is not available, EMILE ET IDA will inform the user.
Once placed, you can't cancel your order. However, once you have received your order, you can return it by following this link. We remind you that return shipping costs are at the customer's expense.
It is the customer's responsibility to check the condition of the parcel on receipt and to refuse it if any anomaly is found. The customer has 24 hours to notify us of any problem with the products (defect, missing item, etc.).
3. SHIPPING COSTS AND DELIVERY
Shipping costs are at the user's expense and depend on the country of delivery and/or the weight sent. They will be specified to the customer when the order is confirmed.
The ordered products will be delivered to the address indicated by the user anywhere in the world, except in exceptional cases.
EMILE ET IDA reserves the right to choose the carrier and guarantees the proper delivery of the products. The risks of transport are the responsibility of the customer, as from the exit of the product from the warehouse.
Orders are processed within three working days of receipt. Delivery times start from this date. Except in cases of force majeure, they will be, within the limits of available stocks and as far as possible, 72 hours for France and 2 to 5 working days for foreign countries depending on the destination.
Delivery times may be longer during promotional highlights.
At any time you can track your parcel on the carrier websites.
If your country of delivery is outside the EU (USA, UK, Switzerland...) or in the French overseas departments and territories, your package may be subject to customs, import or other taxes in force in your country of residence, which are not included in the final amount of your order. If you receive an email or a call about this, it is your responsibility to pay these charges to recover your order. If you refuse to pay these charges, your order will be returned to us. As a result, we will proceed with a partial refund of your order, as we will be obliged to deduct the cost of delivery and return, logistics costs and any customs duties. For further information and to avoid any unpleasant surprises, please contact your local customs office.
Free delivery for orders over €150 in France and €250 for certain European countries*, the USA, Canada and Mexico.
*Austria, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Belgium, United Kingdom, Norway, Monaco.
In case of delay, the responsibility of EMILE ET IDA can not be engaged and this, for any reason whatsoever. Therefore, no claim for compensation, of any kind whatsoever, can be claimed by the user to EMILE ET IDA.
4. TARIFS, PAYMENT AND INVOICING
The prices are indicated in euros, French VAT included. These prices do not include the cost of processing (postage, packaging and preparation of the parcel according to the amounts in force). Any change in the applicable rate may be reflected in the prices of the products. After this date, they may be modified at any time. However, the prices cannot be modified once the customer's order has been placed. Likewise, if one or more taxes or contributions are created or modified, either upwards or downwards, this change may be passed on to the selling price of the items on the EMILE ET IDA website.
The prices indicated on the Site are guaranteed for the duration of the on-line publication and within the limit of available stocks.
Payment is made by PayPal or by credit card bearing the Visa, Eurocard, Mastercard logo. Payments are secured in 3D security and the site does not store bank details. The invoice for the product will be included in the package containing the ordered product.
Payment in installments free of charge is available with Klarna in the following countries: France, Netherlands, Germany, Austria, Belgium, Finland.
5. RIGHT OF WITHDRAWAL AND RETURN
To make a return, simply visit our returns portal and follow all the instructions.
Return shipping costs are at the customer's expense:
- For France, a prepaid label will be generated for the return, amounting to €5.90, which will be deducted from the refund.
- For all countries outside France, the customer must return the parcel by his own means. The customer is responsible for return customs charges (DAP). The customer must specify to customs that the return is for "non-conformity". If they are not paid, Emile et Ida will pay them in advance, but they will be deducted from your refund.
All items in the collection are eligible for a refund (excluding personalization)*.
Products must be returned in perfect condition, never worn or washed, with their label and in their original packaging to the following address:
Logtex - Parc logistique Entrée Sud
Service Retours - Emile et Ida
1 rue des Lacs
10800 Moussey
FRANCE
It is the customer's responsibility to keep all proof of this return and its date.
Returns may be made within 14 working days from the date of receipt or collection of the parcel.
After receipt and verification of compliance with return instructions, we will issue a refund within a maximum of 14 days.
*Returns on embroidered products are not accepted, as these are personalized products.
During Solidarity Sale periods, returns will only be accepted in the form of a voucher valid for 6 months.
Why are return shipping costs at the customer's expense?
Also, we're a very small company, we work with very competitive prices, and 90% of our production is ethically produced in Europe, which is a responsible choice, but it comes at a cost. We finance the delivery costs on our side, but we can't finance the return costs either.
So it's a well-considered choice, motivated by both ethical and economic considerations.
6. GUARANTEES
All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 et seq. of the Civil Code. The user also benefits from a guarantee allowing him to return defective items delivered in accordance with articles L 211-4 et seq. of the Consumer Code. The user is therefore invited to refer to its texts if he wishes to have more precision on these legal guarantees.
7. SIGNATURE AND PROOF
In all cases, the online provision of the credit card number and the final validation of the order shall constitute proof of the completeness of the said order in accordance with the provisions of the law of 13 March 2000 and shall constitute payment of the sums incurred by the entry of the items appearing on the order form. This validation is worth signature and express acceptance of all the operations carried out on the Site. However, in case of fraudulent use of his credit card, the customer is invited, as soon as this use is noticed, to contact EMILE ET IDA by sending an e-mail to shop@emile-et-ida.fr
EMILE ET IDA has for all the stages of order taking as well as for the stages subsequent to the conclusion of the contract an obligation of result.
Thus, EMILE ET IDA undertakes to describe the products sold on the EMILE ET IDA website with the greatest accuracy. On the other hand, the responsibility of EMILE ET IDA could not be committed in the case where the non-fulfilment of its obligations would be attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of absolute necessity as defined by the French Jurisprudence. Similarly, EMILE ET IDA shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of a computer virus.
All elements of the EMILE ET IDA Site, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent.
The user who has a personal website and who wishes to place, for personal use, on his website a simple link directly to the homepage of the EMILE ET IDA website must request authorization from EMILE ET IDA.
In any case, any link, even tacitly authorized, must be removed upon request from EMILE ET IDA.
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and compliance with these general conditions of sale.
These conditions apply throughout the duration of the online services offered by EMILE ET IDA.
The filing of the purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil code.
The present conditions are subject to French law. The competent court in case of dispute will be the court of Versailles.
8. DISPUTES
To settle your disputes, you must first send us a written complaint to shop@emile-et-ida.fr.
One month later, if you are not satisfied, you can contact the CM2C mediation service simply and free of charge by submitting your file electronically at https://cm2c.net
9. OFFERS
Offers on the eshop may differ from those in stores.